Корзина
в корзине0 шт.
Категории:
Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) 2003 г Мягкая обложка ISBN 3540008128 инфо 2271m.
Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) 2003 г Мягкая обложка ISBN 3540008128 инфо 2271m.

Book DescriptionThe focus of this book is on the management of inbound call centers Based on technical performance measures this book develops economic performance measures for different classes of telephone ахфсвservice numbers Both the numbers of agents and the number of offered phones lines are decision variables in the operational personnel planning process Since call arrivals as well as call-handling times are random in inbound call centers, this book concentrates on perбеызуformance analysis and optimization using queueing models These models may differ with respect to several features, for example, the number of customer classes, the number of differently trained agent groups, the limitation of the waiting room, or the customer's impatience This book describes mathematical methods and algorithms to relate these decision variables to technical as well as economic performance measures.


Цена: 5191 руб.   


 Начало        Новые товары        Специальное        Акция        Контакты

Добро пожаловать на сайт qualitybooster.ru, инфо. |